Frequently Asked Questions

We’ve got free parking available onsite, exclusively for our customers!

No referral is needed! We're happy to lodge an ACC claim for you if you're eligible — it's all part of making things easier for you.

We’ll start with a friendly chat about your current concerns and medical history. After that, we’ll do a gentle physical examination to help us understand exactly where the issue is coming from. Then we move on to treatment — which may include going over the diagnosis, the expected healing timeline, a tailored plan, hands-on treatment, and exercises if needed.

Appointments typically range from 15 minutes to an hour, depending on your condition and its complexity. We always aim to give you the time and attention you need.

Whatever makes you feel comfortable! Whether it’s workwear or gym gear, we have clean clothes available here for you to change into if needed — your comfort is our priority.

On average, most people see results over around 7 sessions, but this can vary from person to person. It really depends on your condition and how your body responds to treatment.

Coverage varies depending on your insurance provider and plan. It's best to give them a quick call to find out what they can contribute toward your treatment.

Not really! Acupuncture needles are incredibly thin — about half the width of a typical vaccination needle. You could actually fit four acupuncture needles into one vaccine needle! Most people feel little to no discomfort, just a light tingle, warmth, or dull pressure. Many find it surprisingly relaxing and even enjoyable. So if you're feeling nervous — you're definitely not alone, and you're in good hands.

Many insurance plans cover physiotherapy services, but coverage varies depending on your specific policy. We recommend contacting your insurance provider to verify your benefits before your appointment .

While some discomfort may occur during treatment, especially when working on injured or painful areas, physiotherapy should not be excessively painful. Your physiotherapist will work within your pain tolerance and adjust treatments accordingly.