physiotherapy FAQ

Frequently Asked Questions

Got a query? Our FAQ section covers everything you need to know in a snap about physiotherapy Auckland.

ACC (Accident Compensation Corporation) is a government-run system that helps people who get injured, no matter how or where it happens—whether it's at work, home, or even during sports. ACC provides financial support for medical treatment, recovery, and lost wages. It means you don't have to sue anyone for compensation; instead, the government system automatically helps cover costs for injuries, making it easier for people to get back on their feet.

We’ve got free parking available onsite, exclusively for our customers!

No referral is needed! We're happy to lodge an ACC claim for you if you're eligible — it's all part of making things easier for you.

We’ll start with a friendly chat about your current concerns and medical history. After that, we’ll do a gentle physical examination to help us understand exactly where the issue is coming from. Then we move on to treatment — which may include going over the diagnosis, the expected healing timeline, a tailored plan, hands-on treatment, and exercises if needed.

Appointments typically range from 15 minutes to an hour, depending on your condition and its complexity. We always aim to give you the time and attention you need.

Whatever makes you feel comfortable! Whether it’s workwear or gym gear, we have clean clothes available here for you to change into if needed — your comfort is our priority.

On average, most people see results over around 7 sessions, but this can vary from person to person. It really depends on your condition and how your body responds to treatment.

Coverage varies depending on your insurance provider and plan. It's best to give them a quick call to find out what they can contribute toward your treatment.

Not really! Acupuncture needles are incredibly thin — about half the width of a typical vaccination needle. You could actually fit four acupuncture needles into one vaccine needle! Most people feel little to no discomfort, just a light tingle, warmth, or dull pressure. Many find it surprisingly relaxing and even enjoyable. So if you're feeling nervous — you're definitely not alone, and you're in good hands.

Many insurance plans cover physiotherapy services, but coverage varies depending on your specific policy. We recommend contacting your insurance provider to verify your benefits before your appointment .

While some discomfort may occur during treatment, especially when working on injured or painful areas, physiotherapy should not be excessively painful. Your physiotherapist will work within your pain tolerance and adjust treatments accordingly.

Restore Your Body, Revive Your Life!

At Motion Lab, our physiotherapy services are designed to help individuals regain strength, mobility, and independence through a personalised and science-backed approach. Whether you’re recovering from an injury, managing a chronic condition, or simply aiming to move better, our team of experienced physiotherapists in Auckland is here to support your journey. We understand that every body is different — which is why we take the time to assess your unique condition, lifestyle, and goals before designing a tailored treatment plan that addresses both the symptoms and the root cause of your discomfort. Our treatments include a blend of manual therapy, therapeutic exercises, postural education, and movement retraining to ensure long-term recovery and prevention. At our modern clinic in Botany, we treat a wide range of issues such as back pain, neck pain, sciatica, sports injuries, arthritis, joint problems, and post-surgical rehabilitation. Our focus isn’t just on treating pain — it’s on restoring function, improving quality of life, and empowering you with the tools and knowledge to stay healthy in the long run. What sets Motion Lab apart is our commitment to delivering personalised care in a supportive and motivating environment. Our physiotherapists stay up to date with the latest research and techniques to provide evidence-based care that works. We are also registered providers under ACC (Accident Compensation Corporation), which means eligible patients can receive subsidised treatment following injuries caused by accidents, sports, or workplace incidents. Can’t make it to the clinic? No problem — our Telehealth physiotherapy sessions bring expert care directly to your home. Through secure video consultations, we guide you through assessments and exercises with the same attention to detail and personal connection you’d expect in person. Every treatment plan includes measurable goals and regular progress reviews, helping you stay motivated and confident in your recovery. Whether you’re an athlete looking to return to peak performance, a desk worker dealing with posture-related strain, or someone trying to manage everyday aches and pains, Motion Lab is your trusted partner for professional physiotherapy in East Auckland. We also emphasise education and prevention, teaching you how to modify daily habits, workplace setups, and movement patterns to reduce the risk of re-injury. Our facility is equipped with advanced rehabilitation tools, but it’s our warm, skilled team that truly makes the difference. Your health and mobility matter, and at Motion Lab, we make sure you’re never just a number — you’re an individual with goals, and we’re here to help you achieve them. So if you’re ready to move better, feel stronger, and live pain-free, book your appointment with us today and take the first step toward lasting recovery.