Privacy Policy

At Motion Lab Physio, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 2020 and other relevant laws.

1. Information We Collect 

We collect personal information necessary to provide physiotherapy services and manage your treatment. The types of information we may collect include:

• Personal details: Name, date of birth, contact information (address, email, phone number).
• Health and medical information: Medical history, treatment plans, assessments, and progress notes.
• Billing and payment details: Payment history and billing information.

2. How We Collect Your Information

We collect information from you directly, such as when you fill out forms, provide medical history, or communicate with us via email, phone, or in person. Additionally, we may receive information from other healthcare providers involved in your care with your consent.

3. How We Use Your Information

We use your personal and health information for the following purposes:

• To provide physiotherapy services and manage your treatment.
• To communicate with you about your appointments, treatment plans, and other health-related matters.
• To process payments and manage billing.
• To comply with legal and regulatory obligations, including maintaining accurate medical records.
• To improve our services and clinic operations.

4. Sharing Your Information

We may share your information in the following circumstances:

• With your consent: We may share your information with other healthcare providers or professionals involved in your treatment.
• With service providers: We may share information with trusted third-party providers who assist us in delivering our services, such as payment processors or IT support. These providers are required to protect your information and use it only for the purposes we specify.
• As required by law: We may disclose your information if required to do so by law, including to comply with legal obligations or during legal proceedings.

5. Protecting Your Information

We take the protection of your personal information seriously. We have implemented security measures to safeguard your data, including:

• Secure storage of physical and electronic records.
• Restricted access to your personal information to authorized staff only.
• Encryption and other security practices for online transactions and communications.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: If you believe any information we hold is incorrect, you can request a correction.
• Withdraw consent: If we rely on your consent to use your information, you may withdraw that consent at any time. Please note this may affect our ability to provide certain services to you.
• Opt-out: You can opt out of receiving marketing communications from us at any time by contacting us directly.

7. Retention of Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely destroy or anonymize it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will include the effective date. Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have concerns about how we handle your data, please contact us:

Motion Lab Physio

3/739 Chapel Road, Dannemora, Auckland 2016,
reception@motionlab.co.nz,
09 265 1234